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Thought leadership for innovation, digital transformation, future of work and L&D leaders. Best practice, how-tos, listicles and the plays people actually use. Not the news feed.
Intuit treats a follow-me-home as watching, not an interview
Intuit's note on Design for Delight puts a follow-me-home ahead of any solution. The visit is for watching real behaviour, and the problem statement comes before a fix.
What Microsoft changed when Nadella pushed learn-it-all
Microsoft's account of The Garage describes the learn-it-all shift, a hackathon that replaced the company meeting, and products that started as employee experiments.
You can now prototype the wrong product in an afternoon
A realistic prototype can be built in a day. Nielsen Norman Group calls the risk the fidelity trap: polish makes a flawed idea look ready to ship.
What the double diamond asks a team to learn before it builds
The Design Council's four phases start by sitting with the people who have the problem, and they allow a return when the challenge was wrong.
What corporate innovation owes the person doing the work
Implement is the design thinking phase organisations forget, and the queue won't change until someone owns it.