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Thought leadership for innovation, digital transformation, future of work and L&D leaders. Best practice, how-tos, listicles and the plays people actually use. Not the news feed.
CelcomDigi is asking Huawei to co-design how its people learn
A three-year memorandum in Petaling Jaya. Pathways in AI, data, 5G and cloud, and certifications at associate, professional and expert level. Albern Murty says advantage follows learning faster than the pace of change. Azmi Ujang, the chief human resources officer, was in the room.
Kier is judging its Oxford programme by what leaders take back
Fifty leaders. A three-day residential at Saïd Business School, then cross-business Growth Groups with Oxford. Stuart Togwell says humans stay at the helm, and the measure is how the learning is applied.
Leading people through AI change: a guide for people leaders
AI rollouts rarely fail on launch day. They stall a fortnight later, when the review still wants the old output. What managers, champions and L&D teams can do about it, from the first task to the first 90 days.
AI training providers in Australia compared: formats, delivery and fit
Universities, institutes, AI boutiques, capability builders and online platforms all sell AI training. They are not doing the same job. A map of who suits what, the formats and cities each publishes, and the questions to put to every provider.
Walmart says training and tools are why associates feel more confident with AI
A June survey drew more than 1.7 million responses from more than 2.1 million associates. Office associates and US frontline associates answer different questions, and people who took the OpenAI training reported a 27 percent confidence gain. A store manager in Mexico built an agent and still runs the store.
YuLife wrote the knowledge down before it let people build agents
Jonathan Roomer and Giles Boon-Williams describe a staged rollout at an insurer of about 140 people. Questions came first, then the company's own knowledge, then skills, with agents last. They put weekly use at 94 percent.
Scania dropped the mandatory module and ran the literacy as a team conversation
Patrik Hedljung describes seven hours a team takes together, in place of a fifteen-minute e-learning, with more than 2,000 people through a first version and no executive push, inside a company of 65,000.
Bosch kept the supplier problem inside the AI Academy
Bosch's 16 April 2026 account, part of its 2025 annual report, follows Juliane Lüder from a controller role through 18 months beside her job, on a supplier-risk forecast she brought with her. Some 100,000 associates have completed Academy training.
IKEA reskilled call centre co-workers beside the Billie chatbot
Ingka Group's June 2023 account says 8,500 call centre co-workers were reskilled for remote interior design, digital sales and complex enquiries, after Billie resolved about 47 percent of the enquiries it received from 2021 to 2023.
Moderna's AI academy was built for every employee
Dave Johnson's December 2021 account describes an academy with Carnegie Mellon for every employee, on data quality, statistical thinking, machine learning and ethics. The first cohort had not yet started.
GPT-4 helped BCG's lower-scoring consultants most
Fabrizio Dell'Acqua and his co-authors found a 43% gain for consultants below the baseline average, and 17% for those above it. On a task GPT-4 handled badly, people using it were 19 percentage points less likely to get the call right.
AI agents are about to redraw your org chart
McKinsey's case for an orchestration chart: the companies seeing value from AI agents are the ones redesigning how the work is organised.
AI transformations run on trust, not reassurance
McKinsey finds trust predicts AI readiness more than another tool rollout. False job promises destroy it the first time roles change.
The AI jobs apocalypse hasn't shown up yet
A new NBER paper finds unemployment for recent US graduates didn't spike in summer 2026, so check the evidence before you restructure.
AI is quietly killing the junior job. Where do your future leaders come from?
Stanford's latest payroll data shows entry-level hiring falling in AI-exposed jobs, and the leadership pipeline is what pays for it.
What human oversight requires once a system recommends
Article 14 of the EU AI Act lists what the person assigned to oversight has to be able to do with a high-risk system.
Who keeps an AI incident register, and what goes in it
The OECD's reporting framework separates an incident from a hazard, and it names the fields a log has to hold.
What AI literacy is at work once the login exists
The OECD treats AI literacy as evaluating, working with and using AI. Most workers need that before they need a specialist track.
What an algorithmic impact assessment makes a team write down
Canada's public questionnaire scores an automated decision before it's built, and again before it goes live.
Who is accountable when an agent acts without asking
An agent that can act needs a named owner and a tested shutoff before you widen its scope.