Why Your AI Program Isn't Delivering Business Outcomes
Most work in large organisations is a waste of time, and AI just makes us faster at it. Redesign the work before bolting AI on top of it.

Time management for teams is not another app. It is fewer rooms and a stop rule.
The longer take lives on the productivity hub.
Most work in large organisations is a waste of time, and AI just makes us faster at it. Redesign the work before bolting AI on top of it.

It's never been easier to get your music heard, but it's never been harder to get anyone to listen.

Katherine Hawkins-Jones and Ceri Sharples name time as the largest barrier after a survey of more than 220 colleagues, an AI for Leaders programme for 16 executives, and a Bristol estimate of about 5,000 hours that has not been banked.

The House committee's report on the 737 MAX records concerns about MCAS that were discounted inside Boeing, and a chief project engineer who approved a redesign without those facts.

Google's re:Work guide ranks five dynamics of an effective team, and it warns that a result which failed to appear at Google may still matter somewhere else.

Hierarchies reward silence. Amy Edmondson says leaders set the stage, ask for last week's real version and refuse to punish the person who brought it.

Amy Edmondson says the anxiety around where AI is going will wreck psychological safety unless leaders make the uncertainty discussable.

Block's flat-company essay gets the information problem right and skips the people work that managers actually do.

Amy Edmondson sorts failure into basic, intelligent and complex, and only one of those is the point of a new bet.

Project Aristotle treated admitting a mistake as the test of a team. An AI miss is where that test shows up.

Seth and Edmondson on trust fraying when AI enters the work, and the habits that make challenging a model ordinary.

Amy Edmondson's hospital study found the strongest teams logged more errors because it was safer to tell the truth.

Treating a disruptive bet like a term deposit is how incumbents miss the next S-curve. What to measure instead of classic ROI.
