The S Curve
Thu, 5 NovMelbourne · Singapore · New York
Book a call
Live
CelcomDigi is asking Huawei to co-design how its people learn·Singapore is measuring its AI training by what officers change, not courses finished·Canva is reshaping a fifth of its roles to get back to small, empowered teams·Go1 is putting OpenAI Academy courses inside the corporate learning catalogue·Why Your AI Program Isn't Delivering Business Outcomes·Kier is judging its Oxford programme by what leaders take back·HSBC is building an AI institute in Hong Kong to bring 200,000 staff along·Services Australia is growing its staff AI trial to 2,000 people, one thumbs up at a time·Singapore's Accountant-General's Department is teaching 4,000 finance officers AI judgement·Kier is sending 50 leaders to Oxford to learn how to lead with AI·Goldman Sachs is taking AI coding tools back from its bankers·Leading people through AI change: a guide for people leaders·CelcomDigi is asking Huawei to co-design how its people learn·Singapore is measuring its AI training by what officers change, not courses finished·Canva is reshaping a fifth of its roles to get back to small, empowered teams·Go1 is putting OpenAI Academy courses inside the corporate learning catalogue·Why Your AI Program Isn't Delivering Business Outcomes·Kier is judging its Oxford programme by what leaders take back·HSBC is building an AI institute in Hong Kong to bring 200,000 staff along·Services Australia is growing its staff AI trial to 2,000 people, one thumbs up at a time·Singapore's Accountant-General's Department is teaching 4,000 finance officers AI judgement·Kier is sending 50 leaders to Oxford to learn how to lead with AI·Goldman Sachs is taking AI coding tools back from its bankers·Leading people through AI change: a guide for people leaders·
// Skills

Lean startup inside a company that already has customers

Corporate lean startup works when you prototype the constraint, not when you pretend you are a garage.

Lean startup for enterprises is build-measure-learn with a compliance officer in the room. You still test assumptions. You do not skip the constraint and call it speed. Corporate lean startup that pretends the company is a garage will get the garage killed, usually by risk, sometimes by ridicule.

I like the method because it is rude in a useful way. It asks who pays. It asks what we stop if we are wrong. It does not care about your mural. Product sprints are the timebox. Lean startup is the loop. Together they stop a listed company from spending a year on a landing page nobody wanted.

Hackathons fail this test. They generate ideas with no budget line. Lean startup would have asked the ugly questions before the pizza. Read why your hackathon didn't change anything if you need the post-mortem. Then do not run another one.

Inside a company that already has customers

You already have distribution, brand, lawyers and a way of working that is older than the team. That is not a bug. That is the habitat. Prototype the constraint. Bring risk in on day one. The experiment is "can we learn this without tripping a licence," not "can we ignore the licence."

AGL ran experiments inside a listed energy company. That is the case. Energy, banking, government: the method does not care. Your risk committee does. Invite them or they will invite themselves later, when it is more expensive.

Infinitev used AI to test landing pages fast. That is lean in a small company with a sharp loop. Steal the loop. Do not pretend a 30,000-person bank can move at that speed without a different kind of permission. Permission is the product in a large org.

Enterprise innovation is the portfolio around these bets. Agile is the cadence if a bet is allowed to live. AI design sprints are how you generate options faster. None of them replace the kill test.

What to train

Lean startup training for companies is a set of tools: assumption mapping, smallest tests, evidence over HiPPO. It is also a political skill: how to put a dead idea in a pack without humiliating the sponsor. If your trainer cannot do the second part, you will get the first part and then the idea will still be alive in June.

Collective Campus teaches lean startup to companies that have to find product-market fit inside a parent, not in a dorm. One link. The newsroom will keep naming the listed companies and the regulated rooms where the loop actually ran.

Geos: AU, NZ, HK, SG, the US, the UK and Canada. A product sprint in Melbourne is not a Y Combinator essay. Write the constraint.

What we publish here

Lean startup inside a regulated business. AGL. Infinitev. The hackathon DON'Ts. The corporate innovation field guide.

If you cannot name the assumption you are testing this month, you are not doing lean startup. You are doing project management with stickers.

Smallest test does not mean smallest thinking. It means the cheapest way to be wrong. A landing page. A concierge. A letter of intent. A fake door. Corporates skip those because they feel unprofessional. Then they spend nine months building the professional version of a thing nobody wanted. Unprofessional is a feeling. A write-off is a number. I will take the feeling.

Product sprints inside a parent company need a sponsor who can freeze a feature. If every stakeholder can add a requirement, you do not have a sprint. You have a Christmas tree. Freeze. Test. Unfreeze on purpose. That is lean startup for enterprises in one paragraph.

// Stories

What we have written

Lean Startup & Product Sprints

Amazon writes the press release before the build

In November 2006 Werner Vogels described Amazon's Working Backwards process: the press release and the FAQ come before implementation, including when the customer is inside the company.

The S-Curve·
A press sheet and a stack of questions on a desk, with a dark build bench waiting behind them, in magenta and cyan shards
Customer Experience

Klarna put a person back beside the chatbot

In May 2025 Klarna told CX Dive that cost had weighed too heavily on customer service and that a customer should always be able to reach a person. The assistant was still taking two-thirds of the chats.

The S-Curve·
A service desk split between a glowing chat cube and an empty chair waiting for a person, in magenta and cyan shards
AI Training

GPT-4 helped BCG's lower-scoring consultants most

Fabrizio Dell'Acqua and his co-authors found a 43% gain for consultants below the baseline average, and 17% for those above it. On a task GPT-4 handled badly, people using it were 19 percentage points less likely to get the call right.

The S-Curve·
A polished memo beside a dimmer handwritten page on a dark desk, in magenta and cyan shards
// Reports

Field guides

// Case studies

Work in the room

// FAQ

Questions leaders actually ask

What is lean startup for enterprises?
Build-measure-learn with a compliance officer in the room. You still test assumptions. You do not skip the constraint and call it speed.
How do product sprints fit with lean startup?
A product sprint is the timebox. Lean startup is the loop. Together they stop a listed company from spending a year on a landing page that nobody wanted.
Can lean startup work in energy, banking or government?
Yes. AGL ran experiments inside a listed energy company. Banks can too. The method does not care about your industry. Your risk committee does, so bring them in early.
Why do corporate hackathons fail this test?
They generate ideas with no budget line and no kill criteria. Lean startup would have asked who pays and what we stop if we are wrong. The mural never asks.